Order Information

Blue Moon Herbals & Aromatics, LLC is committed to protecting your privacy. Orders placed with us on-line are through our secure server. The secure server encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Online
The process is as simple as clicking on the Add to Cart buttons located next to each individual item. Sales Tax of 6% is required only for orders placed by Florida residents

I don’t want to use my credit card online; how else can I order?
You can call your credit card information in to us at (305) 587-8303. Or email it in two separate messages, the first with the first three sets of digits, the second with the last four digits and the expiration date, to: sales@bluemoonherbals.com.
Or you can create your order in our shopping cart, print it out, enclose your credit card information, check or money order and send to:
Blue Moon Herbals & Aromatics
P.O. Box 420427
Summerland Key, Florida 33042

International Shipping
We have clients in every continent. Shipping normally runs anywhere from $25.00 – $80.00 USD for insured packages. Please note, Blue Moon Herbals is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

Payment Methods
We accept Visa, Master Card, American Express, Discover, PayPal or Money Orders or Checks. Checks returned for non-sufficient funds will incur a $25.00 fee as charged by our bank.

Shipping Information
We ship all orders placed on our website via USPS Priority Mail, Express Mail, or UPS (depending on your selection). Please note that UPS does not deliver to PO Boxes.

In our ongoing effort to ease the soaring shipping costs for our customers and clients, we have made some changes in procedure here at Blue Moon. Effective immediately, our shopping cart will no longer calculate shipping fees. Instead, we will pack and weigh your items, charging you only the exact cost of shipping. You will receive an e-mail notification that will include tracking link plus the revised total, which includes the exact cost of shipping your packed and weighed items. We reserve the right to charge the full shipping cost to your order.
It will take anywhere from 3-15 days for your order to arrive. Clients ordering custom potions will be advised as to when they can expect their aromatics. If you require faster service, please let us know. We always strive for customer satisfaction and make every effort to maintain a large supply of stock; however, sometimes we do run out of things. When this happens, we will contact you to determine if we can substitute or if you wish an “open” order left for the missing item.

Handling Charge& Recycling:
In an effort to save a tree here and there, we use and recycle all of the shipping materials we receive as well as collecting from people and businesses in our neighborhood. It is very likely that your package may arrive in used boxes packed with reused “peanuts”, used bubble wrap and crumpled paper. If possible, please take any of the packaging you will not reuse to your local recycling center. A handling fee of $2.00 will be charged to each order based on the materials needed to pack each order properly.  We try to keep the natural environment clean! It keeps costs down for us, and thus for you too

Return Policy
We stand behind our products and strive to keep our clients and customers completely satisfied. Our formulas are bottled to order and therefore made especially just for you. As such, we unfortunately cannot take returns on our products. If you need to return one of the non-handmade items we sell, please call for an authorization number first. (You are responsible for all shipping costs.)

Storing
Because our formulas only contain natural ingredients, we preserve them using base oils with a longer shelf life, and natural preservatives. We recommend storing products in a cool, dim place, away from direct sunlight and heat. It is best to use products within 6-8 months of purchasing them.

Wholesale Information
You may inquire via e-mail, or by calling us at 305-587-8303. Please provide me with some information about your business, name, contacts, and years in business as well as Federal Tax or Resale ID #. We are always seeking new stores to carry our wonderful products.

We would love to hear from you. Please send any comments or questions to:
Debbi Quinn, proprietress
Blue Moon Herbals & Aromatics
P.O. Box 420427
Summerland Key, Florida 33042
info@bluemoonherbals.com